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Guided by experts,
confident from day one

Your journey with Ascentry begins with people, real experts who guide you from the beginning to full, confident use of the solutions. Our team ensures you’re never left to figure things out alone. We help you get set up, understand your workflows, and build the skills your team needs to feel capable, supported, and ready to succeed.

A smooth and structured implementation

From the very start of our partnership, our teams activate a structured onboarding and deployment process tailored to your context and solution. Based on the product and the complexity of your environment, we jointly define a clear and realistic deployment plan, including precise milestones, roles, and responsibilities.

This shared approach ensures steady progress, full transparency, and alignment with your timelines. Depending on the product to be deployed, we configure, connect, and test the solution alongside your teams, providing validation and deliverables at each key step.

During go‑live and beyond, our experts remain fully engaged to support adoption, build confidence, and ensure a smooth transition into everyday use.

What our customers appreciate most

Icon representing user groups and team collaboration.

Real people, real partnership

Our customers value the human approach and close collaboration, with teams who are genuinely involved and invested in your success.

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Experts who truly master their subject

Our support teams know the solutions inside out, providing reliable guidance and confident answers at every step of the installation.

Responsiveness you can rely on

Questions and challenges are handled quickly, ensuring smooth progress without unnecessary delays or uncertainty.

Support tailored to your reality

Every deployment is adapted to your specific context, workflows, and constraints, never a one‑size‑fits‑all approach.

Committed from start to success

Beyond setup, our teams remain fully engaged to ensure adoption, stability, and long‑term confidence in everyday use.

  • It was truly a collaborative effort: every step was clearly defined, allowing us to involve the right people at the right time… There was excellent communication and a strong, efficient partnership between the teams at the University Hospital and Ascentry.

    Frédérique Grandhomme
    Biochemistry Biologist & IT Manager, Caen University Hospital

Training designed for practical, everyday use

Technology only delivers real value when users feel fully confident using it. That’s why we offer a training catalog tailored to different user profiles, addressing the specific needs of each role.

Each training path is built around a clear and structured plan, designed according to individual responsibilities and aligned with your team’s pace. Delivered through multiple formats, our training combines theoretical learning with hands‑on practice to support effective adoption.

Every session is designed to help users quickly build confidence and use the solutions comfortably in their day‑to‑day work.

Instructor presenting a digital dashboard to a group of professionals during a training session in a modern conference room.

Our approach includes

A complete training catalog

A comprehensive training offering designed to address all learning needs across our entire product portfolio.

Real‑world training

Learn what you use — no theory without practice.

Clear learning paths

Structured, progressive, and reassuring learning journeys with no overload.

Engaging learning formats

Instructor‑led sessions, self‑paced modules, and interactive content to make learning effective and engaging.

Explore your local training options

A partnership that continues well beyond go‑live

Throughout our partnership, and especially after go‑live, we remain engaged, available, and proactive to ensure your teams continue to get the most value from our solutions.

Depending on the products, we provide multiple contact channels so you can easily reach us whenever needed: directly from within the platform, through dedicated support, or during scheduled check‑ins. You are never left alone when questions or issues arise.

Our support teams are both highly knowledgeable and attentive. They are committed to providing fast, effective responses, delivering clear and immediately actionable guidance to minimize any impact on your day‑to‑day operations.

Our goal is simple: to offer reliable, ongoing support and turn post‑implementation service into a true driver of performance and peace of mind for your teams.

Two laboratory professionals reviewing digital documentation together on a laptop in a modern clinical lab.

Our long-term commitment includes

Regular product updates, designed to continuously deliver added value for our customers

Ongoing collaboration, through direct interactions with our support and marketing teams, to share your vision and contribute to the evolution of our products

Best‑practice sharing, supported by webinars, blog content, and dedicated knowledge resources

  • The support team is always there when needed – truly appreciated!

    Silvia Bockel
    Quality Manager representative, Central facility for clinical chemistry, University Hospital Ulm

Have questions?

Our experts are here to help. Whether you’re preparing for implementation, organizing training for your teams, or looking for a trusted partner, we’ve got your back.

Talk to an expert